Welcome to Feconnect ("we," "our," or "us"). Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including personal information, in connection with the services it provides (the "Services"). Our platform uses advanced AI to analyze and evaluate calls based on key performance metrics, providing businesses with insights to improve communication and operational efficiency.
We reserve the right to change this Policy from time to time with or without notice to you. Any changes to this Privacy Policy that would trigger providing consumers the opportunity to opt-out of the disclosure of non-public personal information to a nonaffiliated third party will be provided in accordance with the notice. You acknowledge and agree that it is your responsibility to review the Policy.
By accessing or using the Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use the Services.
2. Information We Collect
We collect information to provide, improve, and secure our Services. The types of information we may collect include:
a. Information You Provide Directly:
- Personal information, such as your name, email address, phone number, and company name, when you register or communicate with us. - Payment details when subscribing to our Services, including billing address and financial information.
b. Information We Collect Automatically:
- Data about your interactions with our Services, such as IP address, browser type, and usage patterns. - Call-related metadata, including caller and recipient details, call duration, and timestamps.
c. Audio and Transcription Data:
- We process and analyze call recordings and transcriptions solely to provide the Services. This includes evaluating call content based on metrics such as tone, keywords, and compliance adherence.
d. Cookies and Tracking Technologies: Cookies are small text files that are stored on your device (computer, tablet, or smartphone) when you visit a website. They help websites recognize your device and store certain information about your preferences or actions over time. We use cookies for the following purposes: 1. Essential Cookies These cookies are necessary for the website to function properly. They enable core features such as secure login, session management, and navigation. 2. Performance and Analytics Cookies These cookies collect information about how visitors interact with our website. We use this data to understand usage patterns, measure performance, and improve our website’s functionality. 3. Functionality Cookies These cookies allow us to remember your preferences and provide a more personalized experience, such as remembering your language settings or login details. 4. Marketing and Advertising Cookies These cookies track your browsing activity and help us deliver targeted advertisements based on your interests. They may also be used to measure the effectiveness of our advertising campaigns. You can manage your cookie preferences through your browser settings. Most browsers allow you to: · View cookies stored on your device. · Delete cookies. · Block cookies from specific websites. · Block all cookies. · Receive notifications before cookies are stored. Please note that disabling certain cookies may impact the functionality of our website and limit your experience.
3. How We Use Your Information
We use the information we collect for purposes including:
- Providing and improving our Services. - Analyzing call performance and generating insights for your business. - Communicating with you about updates, promotions, and support. - Ensuring compliance with applicable laws and protecting against fraud and unauthorized use.
4. Sharing and Disclosure of Information
We value your trust and do not sell your personal information. We may share your information in the following circumstances:
a. Service Providers:
- We work with third-party providers for hosting, transcription, payment processing, and analytics. These providers are bound by confidentiality agreements and are authorized to use your data only as necessary to perform their services.
b. Legal Obligations:
- We may disclose your information if required to comply with legal obligations, enforce our policies, or protect the rights, property, or safety of our users or others.
5. Data Security
We take the protection of your data seriously and implement robust measures to ensure its security. These measures include: - Encryption: All sensitive data is encrypted both in transit and at rest using industry-standard protocols to prevent unauthorized access. - Access Controls: Access to your data is restricted to authorized personnel who require it to perform their job functions. We use multi-factor authentication and role-based permissions to safeguard access. - Regular Audits and Monitoring: We conduct regular security audits, vulnerability assessments, and system monitoring to detect and mitigate potential threats. - Data Minimization: We collect and retain only the data necessary to provide and improve our Services, reducing exposure to unnecessary risks. - Secure Infrastructure: Our systems are hosted in secure data centers with physical and technical safeguards, including firewalls, intrusion detection systems, and redundant backup systems. Despite our best efforts, no system can be completely secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Call recordings and transcriptions are retained according to your account settings or as required by law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: Request a copy of the information we hold about you. - Rectification: Request corrections to inaccurate or incomplete data. - Deletion: Request the deletion of your data, subject to legal or contractual obligations. - Objection: Object to the processing of your data for specific purposes.
To exercise these rights, please contact us at support@fe-conn.com.
8. International Data Transfers
Our business operates globally, and your data may be transferred to and processed in countries outside your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
9. Children’s Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect or process personal information from children. If you believe a child has provided us with personal information, please contact us, and we will take appropriate action to delete the data.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website with the revised effective date. We encourage you to review this page periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
FEConnect Limited Office 4, 10/F., Kwan Chart Tower No. 6 Tonnochy Road Wan Chai, Hong Kong, Hong Kong, 999077 support@fe-conn.com
Thank you for trusting Feconnect with your data. We are committed to protecting your privacy and providing transparent and secure services.
