Welcome to Feconnect (“we,” “our,” or “us”). By accessing or using our services (“Services”), you agree to comply with and be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree with these Terms, you must not use our Services.
1. Description of Services Feconnect provides AI-powered solutions designed to analyze and optimize customer interactions through advanced call evaluation tools. Our Services include real-time call monitoring, compliance tracking, and performance analytics to support your business needs. 2. Eligibility to Use the Services By using our Services, you confirm that: - You are at least 18 years old. - You have the legal authority to enter into these Terms. - Your use of the Services does not violate any applicable laws or regulations. 3. User Responsibilities When using our Services, you agree to:
- Provide accurate and complete information during registration and use of our Services. - Maintain the confidentiality of your account credentials and restrict unauthorized access. - Use the Services in compliance with applicable laws and regulations. - Avoid uploading or transmitting any content that is illegal, harmful, or violates the rights of others. - Refrain from reverse engineering, decompiling, or otherwise attempting to extract source code from our platform.
4. Data Use and Privacy
Your use of our Services is subject to our Privacy Policy, which outlines how we collect, use, and protect your data. By agreeing to these Terms, you acknowledge and consent to the practices described in our Privacy Policy.
5. Fees and Payments
- Access to certain Services may require payment. Pricing and payment terms are outlined in your service agreement or subscription plan. - You agree to provide accurate billing information and authorize Feconnect to charge applicable fees. - Failure to pay for Services may result in suspension or termination of our services.
6. Intellectual Property
All intellectual property rights in the Services, including software, logos, and content, are owned by Feconnect or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Services solely for your internal business purposes.
7. Service Availability and Modifications We strive to provide uninterrupted Services but cannot guarantee that the Services will always be available, error-free, or secure. Feconnect reserves the right to modify, suspend, or discontinue the Services at any time, with or without notice.
8. Indemnification
You agree to indemnify and hold harmless Feconnect, its affiliates, and their respective officers, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your use of the Services, violation of these Terms, or infringement of any third-party rights.
9. Termination
Feconnect reserves the right to suspend or terminate your access to the Services at any time for:
- Violation of these Terms. - Non-payment of fees. - Conduct that disrupts or harms the Services or other users.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Hong Kong. Any disputes arising from these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts in Hong Kong.
11. Changes to These Terms
We may update these Terms from time to time. Any changes will be posted on our website with an updated effective date. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.
12. Contact Us
If you have questions about these Terms or our Services, please contact us at:
FEConnect Limited Office 4, 10/F., Kwan Chart Tower No. 6 Tonnochy Road Wan Chai, Hong Kong, Hong Kong, 999077 support@fe-conn.com
Thank you for choosing Feconnect. We are committed to providing you with exceptional service and support.
