FAQ
Our Vision
About Us
Features
Improve quality
of your calls with an AI
Every conversation matters:
Turning call quality into business growth
Turning call quality into business growth
Analyzing...
Transcribing...
Translating...
Assessing...
Done!
World-class contact centers that trust FEConnect:
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Capabilities
of AI Quality Control
of AI Quality Control
Our AI Features
To any customer conversation, using speech recognition algorithms to accurately capture and process all conversations, ensuring that no important details are missed.
Listen
Audio recordings into text, making them easily accessible for detailed analysis, monitoring, and extraction of important data points from the interaction.
Convert
Text from any language, using advanced translation technologies to deliver accurate and contextually appropriate translations with minimal errors.
Translate
Provide
Specific recommendations to enhance the quality of interactions, making employee performance more effective and customer-centric.
Analyze
and Evaluate
and Evaluate
The conversation based on your criteria, identifying areas that need improvement or further training for the staff.
Check
It for compliance with your standards based on your checklist, helping to maintain high-quality service across all customer interactions.
Why FEConnect?
About us
Over 5 years of successful implementation of AI Solutions.
Experience
4 regions:
Asia, Europe, America, Africa.
Asia, Europe, America, Africa.
Global Presence
10+ years of experience working with contact centers across various sectors: sales, verification, support, and collections.
IT Expertise
Our AI Quality control solution doesn’t just evaluate conversations —it unlocks actionable insights that directly impact your bottom line.
«I would like to express my deep gratitude for your work! The employees always respond very quickly, solve the problem at any time of the day and make the changes that we request in a short time. The system is very easy to work with, the FEconnect team is always in touch.»
Kavya — QC manager India
×5
2x faster
up to 30%
2x cheaper
The volume of call monitoring has increased.
The quality of conversations has improved.
Cost per audit.
The onboarding process for new employees has been accelerated.
Results
achieved by our partners
achieved by our partners
Customer Stories
«Thanks to the efficiency and professionalism of the FEconnect team, we were able to launch an AI check in less than a month. The robot accurately determines metrics, makes call transcriptions and even translates the conversation with the client! FEconnect services also include the development and automation of the report. We express our gratitude to your company for the professional work!»
Anas — QC manager Indonesia
Our Vision
The one who operates his business quickly and flexibly changing to today's market realities — ahead of everyone else.
«We reduce the time of decision making by multiples»
To revolutionize the way contact centers operate by leveraging the power of AI. We aim to create intelligent, efficient, and scalable solutions that enhance customer interactions, optimize processes, and drive measurable results.
We help clients reduce the costs of call quality evaluation while enhancing productivity without sacrificing efficiency.
Our mission
Our solution
FAQ
Frequently Asked Questions
What kind of AI solutions do you offer?
We provide AI-powered solutions for call transcription, analysis, and evaluation, helping businesses gain insights, improve performance, and ensure compliance.
How can AI benefit my business?
Our AI system can streamline your processes, reduce operational costs, improve decision-making, and provide personalized customer experiences, ultimately helping your business grow and stay competitive.
Do you work with specific industries?
We design AI solutions customized for your industry and unique business challenges. Our expertise spans various sectors, including microfinance, healthcare, finance, retail, manufacturing, and more.
How long does it take to implement an AI solution?
The timeline depends on the complexity of the project. Generally, it can be completed within a few weeks.
What is your approach to ensuring data security?
We protect your data with encryption, strict access controls, and continuous monitoring to ensure confidentiality and integrity.
How much do your AI solutions cost?
Our pricing is flexible and depends on the volume of the calls, but can get as low as $0.30.
How do I get started with your AI services?
Simply contact us through our website or email, and our team will guide you through the process, starting with a consultation to understand your needs and objectives.
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